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Horse Racing API UK

Refunds

When we refund, how to ask, and what happens next.

Last updated 30 October 2026

The short version

Cancel any time

From your account. Your plan runs to the end of the period you paid for. The unused part is not paid back.

We refund our mistakes

A charge made twice, a charge after your cancellation had taken effect, or a fault on our side that stopped the API working and that we could not fix.

How it works

1
Cancel in your account

Plan and billing, then cancel. Nothing more is taken.

2
Ask with the form

Tell us what happened. It becomes a billing ticket. We do not handle refunds by email.

3
We answer

In My tickets on the support page, and by email. An approved refund goes back to your card in 5 to 10 working days.

Ask for a refund

Sign in to ask for a refund, so we can find the charge on your account and answer you here and by email.

Sign in

Before a chargeback

Please talk to us first. While a card dispute is open, the account can be paused.

Charges on your statement

Card charges appear as DEVELOPERDATA.NET. Billing questions: https://developerdata.net/support?tab=charge